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Automation Squad

Role

AI for Computer Repair Technicians

Robert MacKelfresh

By Robert MacKelfresh

Founder, Automation Squad

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Computer, Automated Teller, and Office Machine Repairers · O*NET 49-2011.00 · Job Zone 3 · sourced from the U.S. Department of Labor occupation database

Automation coverage

17 of 40tools on this list have an AI solution available today

Counted by matching the tools this occupation is documented as using against a corpus of 226,452 AI products, MCP servers, skills and connectors. Where a tool has no match, we say so rather than inventing one.

AI you can use for this job

41 matched to the tools computer, automated teller, and office machine repairers use. Showing 24.

  • Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.

    Microsoft Outlook

  • Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with ServiceNow MCP or direct API to create incidents, update tickets, fetch reports, and automate workflow actions through natural language.

    Make (make.com)

  • Make (make.com)

  • Microsoft Excel

    MCP server

    Microsoft's Excel is a spreadsheet application used by millions of users across the world. It is part of the Office ecosystem and is considered the industry standard for spreadsheets. Only files on OneDrive for Business (available with Office 365 and Sharepoint server) are su

    Microsoft Excel

  • Microsoft Word

    MCP server
  • Powerpoint

    MCP server
  • Schedule It

    MCP server

    Schedule it - A software tool which helps you schedule your resources, teams, equipment, rooms, and projects all in one place.

    Schedule It

  • ServiceNow

    MCP server

    ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

    ServiceNow

  • Make (make.com)

  • Make (make.com)

  • Adobe Acrobat is PDF editing software that can be used to create, convert and share PDF documents. It can convert documents in Microsoft Office formats to PDFs, and vice versa. PDFs can be viewed, annotated, and signed using Adobe Sign and the free Acrobat Reader mobile app.

  • Adobe Sign

    MCP server
  • Apple Notes

    MCP server
  • ClickMeeting

    MCP server

    Video conferencing software for product demos, training sessions, online courses, business meetings and webinars.

    ClickMeeting

  • Email Server

    MCP server
  • Excel

    MCP server
  • Excel

    Skill

The tools this job actually uses

41 documented for this occupation. Showing 40, hot technologies first. A filled dot means an AI solution exists for it.

  • Adobe Acrobathot
  • Extensible markup language XMLhot
  • Hypertext markup language HTMLhot
  • JavaScripthot
  • Linuxhot
  • Microsoft Accesshot
  • Microsoft Active Directoryhot
  • Microsoft Active Server Pages ASPhot
  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot
  • Microsoft Windowshot
  • Microsoft Wordhot
  • ServiceNowhot
  • Structured query language SQLhot
  • UNIXhot
  • Call tracking software
  • Cisco Systems VPN Client
  • Database software
  • Debugging software
  • Email software
  • Extensible stylesheet language XSL
  • IBM Notes
  • IBM WebSphere
  • Inventory control system software
  • Macromedia Cold Fusion
  • McNeel Rhinoceros 3D
  • Microsoft Exchange
  • Microsoft Hyperterminal
  • Microsoft Internet Explorer
  • Microsoft Office Live Meeting
  • Microsoft Visual Basic.NET
  • Norton AntiVirus
  • Personal computer diagnostic software
  • Scheduling software
  • Symantec Altiris Deployment Solution
  • Symantec Norton Utilities
  • Terminal emulation software
  • Virus detection software

What this job involves

25 documented tasks, most important first. Showing 24.

  1. Reassemble machines after making repairs or replacing parts.
  2. Converse with customers to determine details of equipment problems.
  3. Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  4. Advise customers concerning equipment operation, maintenance, or programming.
  5. Align, adjust, or calibrate equipment according to specifications.
  6. Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  7. Travel to customers' stores or offices to service machines or to provide emergency repair service.
  8. Maintain parts inventories and order any additional parts needed for repairs.
  9. Operate machines to test functioning of parts or mechanisms.
  10. Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  11. Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  12. Maintain records of equipment maintenance work or repairs.
  13. Test new systems to ensure that they are in working order.
  14. Complete repair bills, shop records, time cards, or expense reports.
  15. Install and configure new equipment, including operating software or peripheral equipment.
  16. Analyze equipment performance records to assess equipment functioning.
  17. Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
  18. Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  19. Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  20. Assemble machines according to specifications, using hand or power tools and measuring devices.
  21. Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  22. Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
  23. Calibrate testing instruments.
  24. Fill machines with toners, inks, or other duplicating fluids.