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Automation Squad

Role

AI for Credit Counselors

Robert MacKelfresh

By Robert MacKelfresh

Founder, Automation Squad

Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages. May advise on credit issues, or provide budget, mortgage, bankruptcy, or student financial aid counseling.

Credit Counselors · O*NET 13-2071.00 · Job Zone 4 · sourced from the U.S. Department of Labor occupation database

Automation coverage

12 of 23tools on this list have an AI solution available today

Counted by matching the tools this occupation is documented as using against a corpus of 226,452 AI products, MCP servers, skills and connectors. Where a tool has no match, we say so rather than inventing one.

AI you can use for this job

28 matched to the tools credit counselors use. Showing 24.

The tools this job actually uses

23 documented for this occupation. Showing 23, hot technologies first. A filled dot means an AI solution exists for it.

  • Microsoft Accesshot
  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot
  • Microsoft Wordhot
  • Oracle PeopleSofthot
  • SAP softwarehot
  • Chat software
  • Cooperative Processing Resources DMS Professional Suite
  • CoreLogic DebtorTrace
  • Email software
  • Freddie Mac Loan Prospector
  • ICCO CreditSoft
  • Integrant DebtLogic
  • LexisNexis
  • LexisNexis Accurint
  • Merlin Information Services databases
  • Microsoft Dynamics
  • Paragon Financial Services Paragon Financial System
  • Prime Debt Soft Debt Settlement
  • Prime Debt Software Credit Repair
  • Web browser software

What this job involves

23 documented tasks, most important first. Showing 23.

  1. Calculate clients' available monthly income to meet debt obligations.
  2. Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
  3. Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
  4. Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
  5. Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
  6. Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
  7. Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
  8. Disburse funds from client accounts to creditors.
  9. Interview clients by telephone or in person to gather financial information.
  10. Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
  11. Prepare written documents to establish contracts with or communicate financial recommendations to clients.
  12. Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
  13. Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
  14. Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
  15. Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
  16. Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
  17. Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
  18. Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.
  19. Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
  20. Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
  21. Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.
  22. Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
  23. Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
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