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Automation Squad

Role

AI for Network Support Specialists

Robert MacKelfresh

By Robert MacKelfresh

Founder, Automation Squad

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Computer Network Support Specialists · O*NET 15-1231.00 · Job Zone 4 · sourced from the U.S. Department of Labor occupation database

Automation coverage

22 of 40tools on this list have an AI solution available today

Counted by matching the tools this occupation is documented as using against a corpus of 226,452 AI products, MCP servers, skills and connectors. Where a tool has no match, we say so rather than inventing one.

AI you can use for this job

88 matched to the tools computer network support specialists use. Showing 24.

  • Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.

    Microsoft Outlook

  • MySQL

    MCP server

    MySQL is a premier database used in millions of production environments around the world. Easily plug your MySQL database into any web service.

    MySQL

  • Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with ServiceNow MCP or direct API to create incidents, update tickets, fetch reports, and automate workflow actions through natural language.

    Make (make.com)

  • Make (make.com)

  • Make (make.com)

  • Microsoft Excel

    MCP server

    Microsoft's Excel is a spreadsheet application used by millions of users across the world. It is part of the Office ecosystem and is considered the industry standard for spreadsheets. Only files on OneDrive for Business (available with Office 365 and Sharepoint server) are su

    Microsoft Excel

  • Microsoft Word

    MCP server
  • Make (make.com)

  • Powerpoint

    MCP server
  • ServiceNow

    MCP server

    ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).

    ServiceNow

  • Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

    SolarWinds Service Desk

  • Filesystem MCP server for file operations

    claude-contrib

  • Adobe Acrobat is PDF editing software that can be used to create, convert and share PDF documents. It can convert documents in Microsoft Office formats to PDFs, and vice versa. PDFs can be viewed, annotated, and signed using Adobe Sign and the free Acrobat Reader mobile app.

  • Adobe Sign

    MCP server
  • Alysko Zabbix

    MCP server
  • Apple Notes

    MCP server
  • Bash

    App
  • Bash

    MCP server

    Bash is an actionable, AI-powered feed for your product and marketing work.

    Bash

  • Make (make.com)

The tools this job actually uses

142 documented for this occupation. Showing 40, hot technologies first. A filled dot means an AI solution exists for it.

  • Adobe Acrobathot
  • Apache Tomcathot
  • Apple macOShot
  • Bashhot
  • Border Gateway Protocol BGPhot
  • Linuxhot
  • Microsoft Accesshot
  • Microsoft Active Directoryhot
  • Microsoft Azure softwarehot
  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot
  • Microsoft PowerShellhot
  • Microsoft Projecthot
  • Microsoft SharePointhot
  • Microsoft SQL Serverhot
  • Microsoft Visual Basichot
  • Microsoft Windowshot
  • Microsoft Windows Serverhot
  • Microsoft Wordhot
  • MySQLhot
  • Oracle Javahot
  • Perlhot
  • Pythonhot
  • Red Hat Enterprise Linuxhot
  • Rubyhot
  • ServiceNowhot
  • Shell scripthot
  • Splunk Enterprisehot
  • Structured query language SQLhot
  • Teradata Databasehot
  • UNIXhot
  • UNIX Shellhot
  • Anti-spyware software
  • Antivirus software
  • Application management software
  • Arping
  • Automated installation software
  • B&W Port Scanner

What this job involves

26 documented tasks, most important first. Showing 24.

  1. Back up network data.
  2. Configure security settings or access permissions for groups or individuals.
  3. Analyze and report computer network security breaches or attempted breaches.
  4. Identify the causes of networking problems, using diagnostic testing software and equipment.
  5. Document network support activities.
  6. Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  7. Install network software, including security or firewall software.
  8. Troubleshoot network or connectivity problems for users or user groups.
  9. Provide telephone support related to networking or connectivity issues.
  10. Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  11. Analyze network data to determine network usage, disk space availability, or server function.
  12. Perform routine maintenance or standard repairs to networking components or equipment.
  13. Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  14. Install new hardware or software systems or components, ensuring integration with existing network systems.
  15. Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  16. Install or repair network cables, including fiber optic cables.
  17. Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.
  18. Create or update technical documentation for network installations or changes to existing installations.
  19. Train users in procedures related to network applications software or related systems.
  20. Test repaired items to ensure proper operation.
  21. Install and configure wireless networking equipment.
  22. Maintain logs of network activity.
  23. Document help desk requests and resolutions.
  24. Research hardware or software products to meet technical networking or security needs.