Skip to content
Automation Squad

Role

AI for Telephone Operators

Robert MacKelfresh

By Robert MacKelfresh

Founder, Automation Squad

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Telephone Operators · O*NET 43-2021.00 · Job Zone 2 · sourced from the U.S. Department of Labor occupation database

Automation coverage

7 of 9tools on this list have an AI solution available today

Counted by matching the tools this occupation is documented as using against a corpus of 226,452 AI products, MCP servers, skills and connectors. Where a tool has no match, we say so rather than inventing one.

AI you can use for this job

14 matched to the tools telephone operators use. Showing 14.

The tools this job actually uses

9 documented for this occupation. Showing 9, hot technologies first. A filled dot means an AI solution exists for it.

  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot
  • Microsoft Windowshot
  • Microsoft Wordhot
  • Computer aided dispatch software
  • Handheld computer device software
  • Video conference software

What this job involves

14 documented tasks, most important first. Showing 14.

  1. Observe signal lights on switchboards, and dial or press buttons to make connections.
  2. Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  3. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  4. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  5. Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  6. Update directory information.
  7. Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  8. Perform clerical duties such as typing, proofreading, and sorting mail.
  9. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  10. Interrupt busy lines if an emergency warrants.
  11. Provide assistance for customers with special billing requests.
  12. Provide relay service for users who are deaf or hard of hearing.
  13. Keep records of calls placed and received, and of related toll charges.
  14. Promote company products, services, and savings plans when appropriate.
← All roles