Skip to content
Automation Squad

Role

AI for Ticket Agents

Robert MacKelfresh

By Robert MacKelfresh

Founder, Automation Squad

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Reservation and Transportation Ticket Agents and Travel Clerks · O*NET 43-4181.00 · Job Zone 2 · sourced from the U.S. Department of Labor occupation database

Automation coverage

11 of 20tools on this list have an AI solution available today

Counted by matching the tools this occupation is documented as using against a corpus of 226,452 AI products, MCP servers, skills and connectors. Where a tool has no match, we say so rather than inventing one.

AI you can use for this job

27 matched to the tools reservation and transportation ticket agents and travel clerks use. Showing 24.

The tools this job actually uses

20 documented for this occupation. Showing 20, hot technologies first. A filled dot means an AI solution exists for it.

  • Microsoft Accesshot
  • Microsoft Excelhot
  • Microsoft Office softwarehot
  • Microsoft Outlookhot
  • Microsoft PowerPointhot
  • Microsoft Wordhot
  • Amadeus Altea Reservation
  • Computer reservation system CRS software
  • Corel WordPerfect Office Suite
  • Delphi Technology
  • Email software
  • Galileo 360 Fares
  • GuestServe
  • MICROS Systems MICROS 9700 HMS
  • MICROS Systems OPERA Property Management System PMS
  • Property management system PMS software
  • Property scheduling software
  • Sabre Airline Solutions SabreSonic Ticket
  • Web browser software
  • Worldspan Go!

What this job involves

21 documented tasks, most important first. Showing 21.

  1. Examine passenger documentation to determine destinations and to assign boarding passes.
  2. Trace lost, delayed, or misdirected baggage for customers.
  3. Check baggage and cargo and direct passengers to designated locations for loading.
  4. Provide boarding or disembarking assistance to passengers needing special assistance.
  5. Confer with customers to determine their service requirements and travel preferences.
  6. Announce arrival and departure information, using public address systems.
  7. Provide clients with assistance in preparing required travel documents and forms.
  8. Prepare customer invoices and accept payment.
  9. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  10. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  11. Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  12. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  13. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  14. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  15. Open or close information facilities.
  16. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  17. Keep information facilities clean during operation.
  18. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  19. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  20. Promote particular destinations, tour packages, and other travel services.
  21. Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
← All roles